FAQ

Holiday Card Campaign FAQ

How can I upload my mailing list for personalized printed cards without entering each recipient individually?

• Visit your campaign site and click Customer Sign In or Create Account at the top of the homepage.
• Once signed in, go to My Account in the top-right corner.
• Select Recipients, then click Upload Recipients.
• Click Sample Upload File to download a template. Replace the sample names with your recipient list.
• Drag and drop your completed .CSV file onto the page or use Select a File to upload manually.

Upload Requirements:

- File must be in .CSV format.

- All fields are required except: Honorific, Company, Apartment/Suite, Personal Message.

- Personal messages are limited to 80 characters.

- Use standard three-letter country codes (e.g., USA, CAN, GBR).

I sent personalized cards last year. Do I have to re-enter my mailing list?

• Select any card design and click Add to Cart.
• Sign in when prompted.
• Your past recipient list will appear automatically. You can edit or add new recipients.
• You can also manage your list anytime under My Account > Recipients.

What if I forgot my password?

• Click Customer Sign In, then Forgot Password.
• Enter your email address to receive a one-time password.
• Enter that code on the website and create a new password.

Can I schedule my cards to be mailed on a specific date?

• Yes! During checkout, you can select a preferred mail date from the holiday schedule.

Recommended deadlines:

- International orders: Order by November 6.

- Hanukkah (Dec 25, 2025): Order by December 8.

- Christmas (Dec 25, 2025): Order by December 8.

Can I add a donation to my order?

• Yes, you’ll have the option to include an additional donation during checkout.

What should I do if a card wasn’t received?

• If a recipient didn’t receive their card, email [Your Email] with:
• - Your name and phone number
• - The recipient’s name
• We’ll gladly send a replacement at no additional cost.

What payment methods do you accept?

• We accept all major credit cards: Visa, Mastercard, American Express, Discover, Diners Club.
• Payment by check is also accepted. To maximize impact, consider covering credit card fees—your generosity makes a difference.

Other questions?

• Need help with your order or the platform? Contact us:
• 📞 [Client Phone]
• ✉️ [Client Email]
• 🔗 [Client Campaign URL]
• Want to learn more about [Client Organization Name]?
• Visit [Client Website] or call 📞 [Client Main Phone Number